Refund Policy

Refund Policy for PehnawaWear.com

Last Updated: 12/7/2023

Thank you for shopping at PehnawaWear.com. We want to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Refund:

• Refunds will be issued only for defective, damaged, or incorrect items. We do not offer refunds for change of mind, sizing issues, or items that have been worn or altered.

2. Timeframe for Refund Requests:

• You must notify us of any issues with your order within 7 days of receiving the product. Requests made after this period may not be considered.

3. How to Request a Refund:

• To initiate a refund, please contact our customer support team at [[email protected]]. Provide your order number, a clear description of the issue, and attach relevant photos if applicable.

4. Inspection Process:

• Our team will review your refund request and may request additional information or evidence. We may also require you to return the item. Please do not send back the product until you receive instructions from our support team.

5. Approval and Denial of Refunds:

• Refunds are processed at our discretion. If your refund request is approved, we will initiate a refund to your original payment method. If denied, we will provide a detailed explanation for our decision.

6. Shipping Costs:

• Shipping costs are non-refundable unless the return is due to an error on our part. If applicable, we will provide instructions on how to return the item at our expense.

7. Refunds for Clearance or Sale Items:

• Clearance and sale items are non-refundable and non-exchangeable.

8. Refund Processing Time:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days.

9. Lost or Stolen Packages:

• PehnawaWear.com is not responsible for lost or stolen packages. Please ensure a secure delivery location or consider using a tracked shipping service.

10. Contact Us:

• If you have any questions or concerns about our refund policy, please contact us at [[email protected]] or through our [Contact Us] page on the website.

By making a purchase on PehnawaWear.com, you agree to the terms of this refund policy. We reserve the right to update or modify this policy at any time, so please review it periodically.

Thank you for choosing PehnawaWear.com. We appreciate your understanding and cooperation.